How to Add SLAs to Milestones

Overview

SLAs on milestones show whether work was completed within a target time after (or before) another milestone. A source milestone triggers the SLA on the milestone you are editing.

How to Access

Open a milestone for editing, then select the SLA tab on the left.

Setting Up an SLA

1. Tick Has SLA.
2. Select the source milestone that triggers this SLA.
3. Choose whether the source uses Forecast or Actual.
4. Enter the number of days and select day type (for example, business days).
5. Save the milestone.

When someone logs the actual date on this milestone, XMP shows whether the SLA was met.

Example: Invoice After HOPs Accepted

To invoice within three business days after HOPs are accepted:

• On an Invoice Prepared milestone, you can set the source to a HOPs Accepted milestone with Actual.
• Set 3 days and business days.

The SLA now automitally calculates and shows that your Invoice Prepared milestone should be completed three days after HOPs Accepted.

Example: Kit Ordered Before Build Start

To require kit be ordered at least two days before build start forecast:

• On a Kit Ordered milestone, you can set the source to a Build Start Date milestone with Forecast.
• Set -2 days and business days.

The SLA now automitally calculates and shows that your Kit Ordered milestone should be completed two days before Build Start Date.

Next Steps

See How to Create a Milestone and How to Update Project Milestones from a Site.